Privacy Policy

Wattle and Orchid Pte. Ltd. ("we", "us", or "our") is incorporated in Singapore. We operate the website wattleandorchid.com and sell digital educational products, including the FluffyMoist™ Method. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

By purchasing from us or submitting your information through our website or social media channels, you consent to the practices described in this policy.

1. What data we collect

We collect the following personal data:

• Name and email address — collected at the point of purchase or when you opt in to receive communications from us.
• Payment information — processed securely by Stripe. We do not store your payment card details.
• Usage data — basic analytics data about how you interact with our website, collected via Systeme.io.
• Messaging data — if you interact with us via Instagram direct messages, ManyChat may collect and process data in accordance with their own privacy policy.

2. How we use your data

We use your personal data to:

• Process and fulfil your purchase and deliver your digital product.
• Send you transactional emails related to your purchase.
• Send you marketing emails and updates, where you have opted in. You may unsubscribe at any time.
• Respond to enquiries and customer support requests.
• Improve our products and website.

3. Third parties we work with

We use the following third party services which may process your personal data:

• Systeme.io — our sales page and email platform. Your name and email are stored in Systeme.io.
• Stripe — our payment processor. Stripe processes your payment information securely. Please refer to Stripe's privacy policy for details.
• Google Workspace — we use Google Workspace for email communications.
• ManyChat — if you interact with us via Instagram DMs, ManyChat processes your messaging data. Please refer to ManyChat's privacy policy for details.

We do not sell your personal data to third parties.

4. Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your data deleted, please contact us at the address below.

5. Your rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate personal data.
• Withdraw consent to the use of your personal data for marketing purposes at any time.

If you are located in the European Economic Area, you may also have additional rights under the GDPR. Please contact us to exercise any of these rights.

6. Data security

We take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Cookies

Our website and third party tools we use may place cookies on your device to improve your experience and for analytics purposes. You may disable cookies in your browser settings, though this may affect the functionality of some parts of the site.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: