Terms & Conditions

These Terms and Conditions govern your purchase of digital products from Wattle and Orchid Pte. Ltd. ("we", "us", or "our"), incorporated in Singapore. By completing a purchase, you agree to be bound by these terms. Please read them carefully before purchasing.

1. About us

Wattle and Orchid Pte. Ltd. is a Singapore-incorporated company that creates and sells digital educational products for cake makers. Our contact email is veronica@wattleandorchid.com.

2. Products

We sell digital products, including the FluffyMoist™ Method, which is delivered as a PDF file via email after purchase. All product descriptions, content, and pricing are as stated on the sales page at the time of purchase.

3. Delivery

Your digital product will be delivered to the email address provided at checkout immediately after payment is confirmed. If you do not receive your product within 24 hours of purchase, please contact us at veronica@wattleandorchid.com.

4. Pricing

All prices are listed in USD unless otherwise stated. We reserve the right to change our prices at any time. The price you pay is the price displayed at the time of your purchase.

5. Payment

Payments are processed securely by Stripe. We do not store your payment card details. By completing a purchase, you agree to Stripe's terms of service.

6. Refund policy

Due to the digital nature of our products, we do not offer refunds once the PDF has been delivered to your email address. This is because the product cannot be returned once accessed.

The only exception is if you have been charged twice for the same product due to a technical error. In this case, please contact us at veronica@wattleandorchid.com with your proof of purchase and we will issue a refund for the duplicate charge.

If you have any other issues with your purchase, please contact us and we will do our best to resolve them.

7. Intellectual property

All content included in our digital products, including but not limited to text, recipes, methods, charts, and educational material, is the intellectual property of Wattle and Orchid Pte. Ltd. and is protected by copyright law.

By purchasing our products, you are granted a personal, non-exclusive, non-transferable licence to use the content for your own personal and professional use. You may not:

• Copy, reproduce, or distribute our content to others.
• Share, sell, or resell our products or any part of them.
• Use our content to create derivative products for sale.
• Share your purchase link or PDF file with others.

8. Disclaimer

Our digital products are intended for educational purposes only. While we make every effort to ensure the accuracy of our content, results may vary depending on individual circumstances, equipment, ingredients, and skill level. We do not guarantee specific outcomes from the use of our products.

9. Limitation of liability

To the fullest extent permitted by law, Wattle and Orchid Pte. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products. Our total liability to you shall not exceed the amount paid for the product in question.

10. Governing law

These Terms and Conditions are governed by the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to these terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of our website or purchase of our products after any changes constitutes your acceptance of the updated terms.

12. Contact us

If you have any questions about these Terms and Conditions, please contact us: